Shipping
Merchandise will be shipped by Fedex Ground, UPS or Post Office (at the choice of buyer). Buyer can use their own Fedex/UPS account, or their own appointed trucker.
Damage on delivery
Buyer have to report to Fedex/UPS and our customer service (our toll-free # 1-800-554-3040, or fax to our fax # 1-650-872-2920, or e-mail us) within 3 days after receipt if any merchandise found broken. Broken piece will returned to us via Fedex/UPS . Free replacement or credit will be issued at customer's choice.
Claims
All claims must be made within 15 days after receipt of merchandise. If not, claim will not be accepted. Credit will issued only upon receipt of returned merchandise in original packing box unless authorized by us
Please e-mail us your claims, or fax to our fax # 1-650-872-2920, or call our toll-free # 1-800-554-3040.
Re In-stock
Re in-stock is not available. We have no minimum quantity on individual items. Just order what you need. We currently keep stock in our warehouse. We service on first come first service base.
Back Order
any out of stock merchandise with total value over $25.00 will be automatically shipped within 60 days count from the date of the invoice unless specified by buyer. Back order with value under $25.00 will be cancelled unless specified by buyer.
Special Order/Custom made Order
30% -50% deposit will required on special order or custom made order. Cancellation of special order or custom made order are not allowed once sale contract confirmed and signed.
